Privacy Policy

1. Introduction

Qwando, LLC (“Qwando,” “Company,” “we,” “us,” or “our”) respects the privacy of individuals visiting our corporate website, Qwando (the “Website”).

This Privacy Policy describes the information that may be collected through the Website and the Company's operational SMS communications program, how that information is used, and the measures taken to protect it.

Qwando is a holding company. Its subsidiaries and affiliates, including companies engaged in telecommunications, operate as separate businesses. This Privacy Policy applies to the Qwando corporate Website, related business inquiries, and operational SMS notifications sent to authorized personnel. It does not govern personal information processed by any subsidiary or affiliate under separate service agreements, or the privacy policies of independently operated services.

2. Information We Collect

Qwando operates the Website primarily to provide corporate information and facilitate business communications.

We may collect the following categories of information:

A. Information You Voluntarily Provide

When you contact us or communicate with the Company, you may provide:

• Name
• Company or organization name
• Telephone number
• Subject and content of your inquiry
• Other information you voluntarily include in your communication

Providing this information is voluntary, although certain details may be necessary for us to respond.

B. Technical Information

Our web hosting infrastructure and security systems may automatically process limited technical information associated with Website access, including:

• Internet Protocol (IP) address
• Browser type and operating system
• Date and time of access
• Requested pages or resources
• Server response information
• Security-related event information

Such information may be processed for Website operation, troubleshooting, network security, and prevention of unauthorized access.

C. Operational SMS Information

For employees, independent contractors, agents, and other authorized personnel who consent to receive operational SMS notifications, we may collect:

• Name and contact information
• Mobile telephone number
• SMS consent and opt-in records
• Messaging preferences and opt-out requests
• Message delivery and related operational records
• Communications exchanged through the SMS program

This information is used to administer authorized operational communications.

3. No Advertising Analytics or Visitor Tracking

Qwando does not use the corporate Website for advertising analytics, behavioral profiling, or tracking visitors across websites.

The Website is not intended to use Google Analytics, Meta Pixel, advertising retargeting technologies, or similar marketing-tracking services.

Ordinary server and security logging, where enabled, is distinct from advertising or behavioral analytics.

4. How We Use Information

Information collected through the Website and operational SMS program may be used to:

• Respond to business inquiries and communications.
• Evaluate potential business relationships and partnerships.
• Provide information concerning the Company and its affiliated businesses.
• Communicate with telecommunications carriers, vendors, and industry participants.
• Address telecommunications authentication, regulatory, or compliance inquiries.
• Deliver operational SMS notifications to consenting authorized personnel.
• Manage SMS consent, messaging preferences, and opt-out requests.
• Maintain Website functionality and security.
• Investigate unauthorized activity or misuse.
• Comply with applicable legal and regulatory obligations.

Qwando does not use Website inquiries to create consumer telecommunications accounts or to initiate paid services automatically.

5. Contact Form Communications

Information you send to us through the Website, including by telephone or mail, is used primarily to evaluate and respond to your inquiry.

Communications may be retained as business records when reasonably necessary for operational, legal, or administrative purposes.

Contacting us does not constitute consent to receive automated marketing calls or text messages.

6. SMS Communications and Privacy

Qwando, LLC collects and uses mobile telephone numbers provided by employees, independent contractors, agents, and other authorized personnel who consent to receive operational SMS notifications.

These notifications may include scheduling information, operational updates, system notifications, and other business-related communications.

Mobile telephone numbers and SMS consent information are used to deliver operational notifications, manage messaging preferences, and maintain records of consent and opt-out requests.

Information may be shared with telecommunications carriers and messaging service providers solely as necessary to deliver SMS communications and operate the messaging service.

Recipients may opt out at any time by replying STOP or request assistance by replying HELP. Message frequency varies based on operational needs. Message and data rates may apply.

7. Cookies and Similar Technologies

Qwando does not intend to use advertising cookies, cross-site tracking cookies, or behavioral marketing technologies on the corporate Website.

The Website or its hosting and security providers may use cookies or similar technical mechanisms when necessary for basic functionality, security, or abuse prevention.

Any such technologies should be limited to legitimate operational purposes.

8. Sharing and Disclosure of Information

Qwando does not sell personal information collected through the corporate Website or operational SMS program.

Information may be disclosed in limited circumstances, including:

• Service Providers: To hosting, email, telecommunications, messaging, technical support, and security providers assisting with Website operations or SMS delivery, subject to applicable confidentiality and security obligations.
• Subsidiaries and Affiliates: To Qwando's subsidiaries and affiliates where reasonably necessary to respond to a business inquiry or to administer shared corporate services, subject to this Privacy Policy.
• Legal Requirements: When disclosure is required by applicable law, subpoena, court order, or lawful governmental request.
• Protection of Rights and Security: When reasonably necessary to investigate fraud, security incidents, unlawful activity, or threats to Company systems.
• Corporate Transactions: In connection with a lawful merger, acquisition, reorganization, or transfer of business assets, subject to applicable legal requirements.

Qwando does not share Website visitor information, mobile telephone numbers, or SMS consent information with third parties for their independent behavioral advertising or promotional purposes.

9. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, delivering operational communications, maintaining appropriate business records, meeting legal obligations, and resolving disputes.

SMS consent and opt-out records may be retained as reasonably necessary to document messaging authorization and honor communication preferences.

Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.

Information that is no longer reasonably required will be deleted, anonymized, or otherwise disposed of in accordance with applicable procedures and legal obligations.

10. Information Security

Qwando employs reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.

These measures may include access controls, secure communications, infrastructure safeguards, and security monitoring.

However, no electronic transmission or storage system can be guaranteed completely secure. Visitors should avoid transmitting highly sensitive personal or financial information through general Website contact channels or SMS communications.

11. Children's Privacy

Qwando, LLC's website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors through our website.

Individuals under 18 are not permitted to submit personal information or request services through our website. If we become aware that we have collected personal information from a minor, we will take appropriate steps to address the situation in accordance with applicable law.

12. Privacy Rights and Requests

Depending on applicable law, including UK data protection law, and individual circumstances, visitors and SMS recipients may have rights to request access to, correction of, or deletion of personal information held by Qwando.

Requests may be made by telephone at 800-660-1922 or by mail to the address in Section 16.

We may request reasonable information to verify the identity and authority of an individual submitting a privacy request. We will respond in accordance with applicable law.

13. Third-Party Websites

The Website may include links to independently operated third-party websites, including websites of subsidiaries and affiliates that maintain their own privacy practices.

Qwando does not control and is not responsible for the privacy practices of those websites. Visitors are encouraged to review the privacy policies of any other websites they access.

14. International Visitors

The Website is operated by a United Kingdom-based company.

Individuals accessing the Website from outside the United Kingdom should understand that information submitted through the Website may be processed and stored in the United Kingdom or other locations where authorized service providers operate, subject to applicable legal requirements.

15. Changes to This Privacy Policy

Qwando may update this Privacy Policy periodically to reflect changes in Website functionality, operational SMS communications, business operations, applicable law, or privacy practices.

Revisions will be published on this Website with an updated effective date.

16. Contact Information

For questions about this Privacy Policy or the handling of information submitted through the Website or operational SMS program, please contact:

Website: Qwando